| Offering a complete line of braiding solutions, including a wide range of braiders, winders, and pay-off equipment, Wardwell Braiding Machine Co., USA, has recently introduced an advanced information technology system Enterprise Resource Planning (ERP), that has been designed to improve every aspect of customer service, all the way from order entry to tracking of shipments. The sales component of the new system speeds order processing, permits blanket ordering, simplifies inventory control, provides updated information on order status, and allows real-time tracking of orders, among many other features.
Mr David Farnum, Wardwell sales manager, commented: �Our goal was to develop a system that provided everything we needed to do a better job for our customers�. According to Mr. Farnum, a module known as �the configurator� is the most exciting aspect of the system. �The configurator makes certain all pertinent questions are asked up front when machine specs are determined. In essence, our customers are able to build their own machines with the assurance the finished machine will perform exactly as they expect it to�, Mr Farnum added.
This technology will allow Wardwell to capture an extensive history of each customer�s activities, how their needs change over the years, and what solutions Wardwell will have provided in the past. This is especially helpful, says Mr. Farnum, in making sure specifications are up-to-date and that the correct parts are being ordered. �Having this kind of information at our fingertips is an invaluable resource for us in better understanding customer needs and providing the right answers�.
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